Billing Information

Each month that the bulk water service is used, you will receive a statement that includes both a service charge and a consumption charge. The consumption charge is calculated on the amount of water you withdraw. When there is no consumption charge, no service fee is charged. 

Accounts must be paid in full by the due dates. Delinquent accounts result in the cancellation of key fob privileges. The due date is approximately 30 days from the billing date. A refundable security deposit may also be required if accounts are not paid by the due date.  

  • Key Fobs: There will be a $15 fee per key fob, when the fob is issued. This fee is non-refundable upon the return of the key fob. Corix is not responsible for lost, stolen or damaged fobs.  

  • Security Deposit: A one-time security deposit of $100 will be charged to new accounts. If your account remains in good standing for 12 months, the deposit will be refunded on the 13th month. 

  • Service/Administration Charge: A service/administration charge of $12 is charged per bill. This charge is over and above the application fee of $25 and is charged per bill.  

Corix is committed to providing the highest levels of customer care for all residents at Heritage Pointe. For inquiries regarding your bulk water purchase account: 

Toll-Free: 1-877-577-2112 
Email: customercare@corix.com
Hours: Monday to Friday – 8:00am to 4:00pm

IN THE EVENT OF AN EMERGENCY, CALL THE CORIX UTILITIES 24-HOUR LINE AT 403-371-6988.