Privacy Policy

Context

Corix and all of its Canadian based operations fall under provincial or federal personal information protection legislation. The various provincial and federal Acts set out ground rules for the management of personal information. They balance an individual's right to the privacy of personal information with the need of our business to collect, use, or disclose personal information for legitimate business purposes.

Corix’s Commitment to Protecting Privacy of Personal Information

Corix and its group of companies are committed to protecting the privacy and confidentiality of all personal information that Corix holds about its customers and other individuals with whom Corix does business. To provide the highest level of protection, Corix maintains standards designed to protect privacy and prevent the misuse of any personal information. This Policy reflects that commitment.

What is Personal Information?

Personal information identifies a specific individual. It includes items such as your name, address, gender, age, family status, and social insurance and other personal identification numbers.

In the course of carrying out business, Corix is trusted with personal information about its customers and other individuals. We understand the private nature of this information and we will take steps to ensure that we limit its collection, use, and disclosure to the purpose for which it was gathered.

Collecting and Using Personal Information

Corix collects and uses personal information for the purposes reasonably required in order for it to carry on business, including the following:

  • To establish and maintain a business relationship.
    Corix will collect basic information from its customers and other individuals with whom Corix carries on business to confirm identity and contact information. Corix may also collect bank and credit information for customers to set up accounts and facilitate billing, collections, and customer service.
  • To develop and improve products and services.
    Corix may collect personal information in connection with the products and services purchased or used by its customers in order to enhance them. Corix may also use that information to offer service recommendations or bring new services and products to the attention of those customers.
  • To understand customer needs and preferences.
    Corix keeps some personal information for the purpose of providing personalized service. For example, if a customer wishes to pay bills electronically or be notified of upcoming rebate offers by e-mail, we will ask for information to identify the customer’s on-line identity (e.g., email address).
  • To manage Corix’s business and operations.
    Corix analyzes customer usage of its products and services in order to better understand future customer requirements and assist in forecasting activities. This information may also be used to assist Corix in planning future system and rate changes.

How Corix Collects Personal Information

Corix collects most information directly from customers and the other individuals with whom Corix does business. With your consent, we may also obtain personal information from third parties, such as credit agencies or other personal references given by you.

When Corix Shares Personal Information

Corix may, on occasion, need to disclose personal information to other parties about our customers, or about others with whom we do business. This is done with the strict understanding that it is for a specific legitimate business purpose. Some examples of when personal information may be disclosed include the following:

  • To enable the provision of services.
    Corix may disclose customer information to a related company, or third party agent, for the purpose of providing services to customers, such as billing, payment collection, or customer service.
  • To assist an agent on acting on a customer’s behalf.
    For example, Corix may disclose information to an individual’s legal counsel if Corix is satisfied that that person is seeking the information at the request of the individual.
  • To facilitate accounting processes.
    Corix may disclose information for the purpose of collecting on a debt obligation owing to Corix.
  • To protect a person or persons from imminent danger.
    Corix may disclose personal information to a public authority, or its agent, if Corix reasonably believes the disclosure is required to preserve life or property.
  • Research or business planning.
    Corix may disclose a customer’s personal information to a third party to perform research for customer service and business planning activities.
  • To a company within the Corix group.
    Corix may disclose a customer’s personal information to related companies within the Corix group of companies, its partners, or third party agents in order to ensure proper administration of special offers and programs.
  • In specific confidential situations.
    Corix may disclose personal information to third parties in connection with a proposed sale of part or all of its business.
  • For legal compliance.
    Corix may disclose personal information for law enforcement purposes and to the extent required to comply with legal requirements or regulatory orders.

Corix’s Commitment to Security of Personal Information

Corix is committed to protecting your personal information and we will do so in several ways including:

  • Corix will limit the collection, use, and disclosure of personal information to the extent reasonably required to conduct our business and provide ongoing service.
  • Corix will maintain suitable safeguards to protect the personal information we possess, including limiting access to authorized personnel on a need-to-know basis.
  • Corix will require other organizations to meet the same standards as we do before sharing any personal customer information.
  • Corix will honour any individual’s reasonable request to review and update their own personal information (There may be a nominal processing fee for personal information requests. You will be notified if a fee will be required before we process your request). Corix will take reasonable steps to process these requests in a timely manner.
  • Upon request, Corix will provide a description of the security measures we use to protect your personal information, and a summary of our privacy complaint procedures. Please direct any requests to our Privacy Officer at privacy@corix.com.

Your Options Regarding Personal Information

You may withdraw or limit your consent to Corix’s collection, use, or disclosure of your personal information at any time, subject to any legal or contractual restrictions. Corix will process and implement such requests within a reasonable amount of time. Note, however, that such requests may limit Corix’s ability to provide you with the optimal level of service or any service. Corix will advise you if this is the case.

We do not provide our customer information to third parties for any reasons other than those described above, nor do we sell our customer lists. If you have any concerns or questions about our service and your privacy, or to request the personal information we have about you, please contact our Privacy Officer at privacy@corix.com.

Keeping Personal Information Accurate

Corix attempts to keeps our records as accurate and complete as possible. You can help us maintain the accuracy of your information by notifying us of any changes to your personal information. If you find any errors in our information about you, let us know and we will make the corrections immediately and make sure that the information is conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.