Payment Terms and Conditions

Terms of Payment

The full amount owing is payable by the due date indicated on your bill. Please allow sufficient time for your payment to reach us before the due date.

Interest

Overdue balances are subject to a late payment interest charge. The current rate is calculated at 1.5% per month, compounded monthly.

Returned Cheque Charge

If your cheque is returned by the bank unpaid, a service charge may be applied to your account.

Disconnection of Service

“Disconnection Notice” indicates that the balance on your account is now overdue. To avoid disconnection of your services, the overdue balance must be paid immediately. If it becomes necessary to disconnect service, payment of the full balance owing will be required to re-activate your service. In accordance with Corix’s terms and conditions, a security deposit may be required prior to re-connection and a re-connection charge will apply. Re-connection of service may take up to 48 hours.

Please advise Corix Customer Care if payment was made recently.

If you have any questions about your account or billing, please contact us toll-free at 1-866-457-7273, from Kelowna at 250-712-7273 or at customercare@corix.com.