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Customer Care
From billing to public education, collections, payment options, call centre, information and data management, to 24/7 customer care capabilities, our comprehensive services and experience will greatly enhance and streamline your customer/utility provider relationship. Operating from our centralized customer service centre in Kelowna, British Columbia, we can effectively provide all your utility billing and customer service requirements. In addition to our leading edge billing system, our call centre technology platform allows client login and direct interaction to relevant components to the systems, facilitating integrations with each client system.
Regulatory and Rate Design
With regulated energy, water and wastewater operations in Canada and the U.S., Corix Utilities has a dedicated Regulatory team with expertise and experience in all facets of the regulatory process. Corix can provide a comprehensive suite of regulatory services including designing rates, ensuring the proper procedures and standards are followed, and that the required documents are filed in a timely manner. The regulatory agencies under which Corix currently has operations includes the BC Utilities Commission, the BC Water Comptroller, BC Environment, BC Ministry of Health, Alberta Energy and Utilities Board, Alberta Environment, Alberta Health, Regulatory Commission of Alaska, Alaska Department of Environmental Conservation. |
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