Corix News – 2020

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COVID-19: Meeting the challenge of uncertainty

Sep 21, 2020

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Moving forward into cooler weather, many concerns around COVID-19 remain. At Corix, we've prepared to meet the continued challenges of this pandemic crisis. Wherever the next few months take us, our commitment as a company remains centered on our customers and providing the essential utility services you rely on every day.

COVID-19 and Customer Care

Invoice Reverse Side Graphics-05We understand COVID-19 has caused financial hardship for many households. As such, we’re offering a variety of financial assistance plans for customers accumulating unpaid balances on their utility bills. We advise all customers to stay current with their bills to avoid large balances that may be difficult to manage later, but if you’re unable to pay or have fallen behind on your bill, reach out to Customer Care. We’re happy to work with all customers to address their specific situation.

Please contact Corix Customer Care for more information about these programs, or any questions regarding your services.

Preparedness Plans

Our operations teams continue to ensure that critical supplies and equipment are always on hand to support our customers and provide access to critical services. Our Incident Command Team is working with local jurisdictions to ensure that Essential Operations Continuity Plans are up to date and that we are prepared for any potential COVID-19 impacts that may arise.

Working Safely: Together

Email Graphics-08Now more than ever safety is at the top of our minds. And we believe our science-based approach to the COVID-19 pandemic has prevented the spread of the virus within our workforce.

Our employees continue to work remotely, or in offices observing strict physical distancing rules. And all our field employees practice physical distancing, and proper mask and Personal Protective Equipment use when performing essential maintenance. When you see utility workers in your community, please allow them a safe distance (min 2 m/6 ft) to do their job.

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At the Corix Group of Companies, we’re committed to efforts to control this pandemic, and we view communications with customers as an essential part of our service. For more information, please contact Customer Care.

Thank you




For any media inquiries, contact us toll-free at 1-877-232-2128 or email us at mediarelations@corix.com.