News and Service Notices

Important notices regarding rate adjustments and service alerts will be posted here. Check back regularly. 

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.


As a Corix Utilities customer you may:

  • Call 1-866-457-7273 to obtain your account balance
  • E-mail: to request a copy of your bill


Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    Unit 5, 1058 Industrial Road 2
    Invermere, BC V0A 1K0

Archived Notices

Water Conservation Plan

Posted on May 25, 2018

To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

By following the water schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure.

2018 Watering Times - Effective Immediately

Morning: 6:00 a.m. to 10:00 a.m. Morning: 3:00 a.m. to 8:00 a.m.
Evening: 7:00 p.m. to 11:00 p.m. Evening: No Watering
  1. EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
  2. ODD numbered houses may water on Monday, Wednesday, and Saturday.
  3. "NO Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.

This water conservation plan will be in effect until further notice. For more information contact Corix Customer Care at 1.866.457.7273 or visit

Thank you for your co-operation.

Water Quality Advisory Lifted (Effective April 20, 2018)

posted 1:03 p.m. April 20, 2018

Corix Utilities, Fairmont Hot Springs Utilities Ltd., and Interior Health Authority have lifted the Water Quality Notice for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System.

Bacteriological results show acceptable drinking water quality and therefore the Water Quality Notice can be rescinded.

Thank you for your patience throughout the utility work and Water Quality Notice period.

For more information please contact:
Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC
V0A 1K5

Water Quality Advisory (Effective 2 p.m April 17, 2018)

posted at 11:27 a.m. April 17, 2018

Effective at 2 p.m. today (April 17, 2018) Corix Utilities Inc. and Fairmont Hot Springs Utilities Ltd. have issued a Water Quality Advisory (WQA) for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System. 

Please note  this WQA does not affect any other area within Fairmont Hot Springs.

  • The Water Quality Advisory is required due to a temporary shutdown for water main construction feeding the two developments. 

  • Water will be shut off at 2 p.m. for approximately 2 hours or until work is completed. 

  • The WQA will remain in place to the development until water samples can be tested and proven safe.  

  • A second notice will be issued once the Water Quality Advisory is rescinded. 

Corix Utilities  and The Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice.

For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.

It is our intent to keep the interruption of water to your residence as short as possible, but ask residents in the affected area to be prepared for the possibility of the interruption being for the full period.  We greatly appreciate your patience.  

For any questions, concerns, or more information, please call Corix at 250-341-6158.

Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC V0A 1K5