News and Service Notices

Important notices regarding your utility services will be posted here. Please check back for updates.


  • Boil Water Advisory and Boil Water Notice Rescinded

    by Corix Group | May 25, 2020

    Corix Utilities is pleased to announce the Boil Water Advisory and Boil Water Notice, issued on May 12 and May 20 respectively, have both been rescinded.

    Testing of the system has confirmed the water is safe to drink, and the removal of these advisories and notices has been authorized by the Interior Health Authority.

    We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277 or customercare@corix.com.


  • Boil Water Notice – Falcon Drive and Fairmont Close

    by Corix Group | May 20, 2020

    Corix Utilities, in conjunction with the Interior Health Authority and Fairmont Hot Springs Utility, have issued a BOIL WATER NOTICE for customers on the Fairmont Hot Springs Resort Utility Water system. The affected addresses are Falcon Drive and Fairmont Close.

    Corix Utilities and the Interior Health Authority recommend that ALL customers in the affected area drink boiled water or a safe alternative. Water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. Boiled water should then be refrigerated in a clean, covered container. Customers should also choose to use bottled or distilled water, or water that has been filtered through a well-maintained treatment device.

    In accordance with Interior Health Authority requirements, owners of all public facilities must post “Boil Water Notices” at all sinks or drinking fountains accessible to the public. Alternatively, public fountains and taps may be turned off.

    This notice is due to emergency repairs on the watermain supplying Falcon Drive and Fairmont Close.

    Corix Utilities is taking additional measures to reduce risk, and a notification will be issued when water quality has improved.

    We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277 or customercare@corix.com.


  • Notice of Water Outages and Precautionary Boil Water Advisory

    by Corix Group | May 12, 2020

    Corix Utilities would like to notify residents of Water Outages planned for May 19th and 20th, between the hours of 9 am and 6 pm. These outages will affect the following areas.

    Tuesday, May 19th
    Hot Springs Road south of Fairmont Resort Road, east side of highway only, including Fairmont Vacation Villas.

    Wednesday, May 20th
    South of Fairmont Resort Road including Fairway Drive, Ogilvy – Sable Road, Meadows Crescent, Redwing Road, Riverview Road, south Fairmont Vacation Villas, and the Dutch Creek community.

    These water outages are necessary to conduct repairs to known watermain leaks. As a precautionary measure, a temporary Boil Water Advisory will be in place for both areas from May 19th onwards, and until further notice. This precautionary advisory is being issued due to the risk of contamination when water systems are turned off and depressurized, which means the safety of the drinking water supply cannot be immediately ensured.

    Precautions During a Boil Water Advisory

    During a Boil Water Advisory, tap water used for the following purposes should be brought to a rolling boil for at least one (1) minute prior to use.

    • Drinking and ice cubes
    • Liquids or food (e.g. tea or soup) that will not be boiled for at least one (1) minute
    • Washing fruits and vegetables being eaten raw
    • Brushing teeth or cleaning dental and medical appliances
    • Preparing baby food and infant formula
    • Bathing infants

    Adults, adolescents, and older children may shower, bathe, or wash using tap water, but should avoid swallowing water. It’s recommended to sponge bathe infants if using tap water. Tap water may be used for dishes washed by machine but add bleach to water used for dishes washed by hand. Water used for other household purposes does not need to be boiled.

    This Advisory will be rescinded once the water has been demonstrated safe to drink. Please check the Fairmont News and Service Notices webpage for updates.

    Questions?

    Please contact Corix Customer Care at customercare@corix.com or 1-866-457-7273, Monday to Friday, 8:00 am to 5:00 pm.



  • Water Conservation Plan

    by Corix Group | May 04, 2020
    To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

    By following the water schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure.

    2020 Watering Times - Effective May 01, 2020

    MANUAL SPRINKLERS AUTOMATIC SPRINKLERS
    Morning: 6:00 a.m. to 10:00 a.m. Morning: 3:00 a.m. to 8:00 a.m.
    Evening: 7:00 p.m. to 11:00 p.m. Evening: No Watering

    1. EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
    2. ODD numbered houses may water on Monday, Wednesday, and Saturday.
    3. "NO Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.

    This water conservation plan will be in effect until further notice. A reminder that per the Fairmont Hot Springs Utility Water Tariff, the first offence will result in a warning, and subsequent offences will result in fines.

    For more information contact Corix Customer Care at 1.866.457.7273 or visit www.corix.com/fairmont

    Thank you for your co-operation.



  • COVID-19: The decisions we’re making today

    by Corix Group | May 01, 2020

    spring flowers w Corix logo

    The decisions we’re making today

    As the COVID-19 crisis evolves, we as individuals, organizations, and communities will have important decisions to make. Decisions that affect us all.

    Corix responded quickly to the crisis, putting the safety of our customers and employees first. We determined early on that our decisions would be guided by scientific and medical facts, and our actions would be cautious and measured. And when in doubt, we would always err on the side of safety.

    The decision to stay the course… for now

    Based on those principles, we began working remotely, adopted physical distancing schedules for our operators and took other measures to protect everyone.

    Those guiding principles remain firmly in place, but we recognize and appreciate the desire to begin opening our economies. We feel it too. And, as things begin to return to normal, please understand that we’ll continue to operate remotely and take precautions to protect you and our employees.

    That decision is supported by the knowledge that all our systems continue to function normally, and all necessary maintenance is being done. More importantly, we believe we’re well prepared to continue providing those essential water, wastewater, and energy services you rely on, as we work through this crisis.

    The decision to stay safe

    Email Graphics-03

    While our services continue to function normally, our employees, like so many, are adapting to the new not normal. For now, all our employees will continue to work remotely; they will observe physical distancing; and they’ll use the proper personal protective equipment (PPE) in field and plant work.

    For customers, this means we’ll continue our policy of suspending the disconnection of services and late fees; our offices will remain closed; and our staff will continue to observe physical distancing protocols when performing meter reads and maintenance in your area. We’ll keep you informed as the situation evolves.

    Patty Potty says, “those so-called ‘flushable’ wipes might flush down, but they sure don’t flush out, honey”.


    patty-potty-video-link

    Customer Care

    Invoice Reverse Side Graphics-05Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.


    At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.

    We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.

    Thank you.


  • COVID-19: Keeping you informed about the essential utility services you rely on every day

    by Corix Group | Apr 08, 2020

    Corix-Truck-1

    At the Corix Group of Companies, our employees work every day to provide our communities with safe and reliable water, wastewater, and energy services. In the face of COVID-19, that commitment has never been stronger.

    “Our employees take great pride in providing essential utility services to our customers during these unprecedented times.”
    Catherine Heigel, EVP & COO Corix Regulated Utilities

    We’re also committed to keeping you continually informed of our efforts—and how you can help us, and your community, get through this together.

    Email Graphics-03Please observe Physical Distancing

    Our field employees continue to perform meter reads and maintenance in your area, while practicing mandatory Physical Distancing (min. 2m/6ft). If you see someone working in your neighbourhood, please extend the same consideration—for everyone’s safety.

    Billing considerations

    We realize many customers are facing unexpected financial hardship as a result of COVID-19. As announced March 10, we have suspended late fee payments and disconnections for nonpayment.
    In the meantime, we encourage all customers to stay as current as possible with bill payments, to avoid large balances that may be harder to manage later.

    Email Graphics-05Scammers are still in business

    A particularly ugly side of this crisis is scammers taking advantage of people when they’re most vulnerable. Please be extra vigilant for these phone, email, and online scams.
     
    Disconnection Threat 
    Never respond to a threat to disconnect your services. Disconnections have been suspended for the time being.
     
    Requested Payment 
    Never respond to an urgent request for payment, or purchase of a prepaid debit card. Our trusted payment options remain unchanged.
     
    Personal Information 
    Never provide personal information to someone claiming to be from a utility company. We would never request this by email or online form.
     
    And while Physical Distancing should be your primary concern when allowing anyone into your home, if one of our field employees needs access to your water meter, they will first show you their Corix identification.
     
    If you have any doubts whatsoever about the legitimacy of a phone call, email, or service visit—STOP—hang-up, delete the email, and contact Customer Care directly to report your concerns.

    Patty Potty says ‘this ain’t no time for nasty plumbing’

    Keep using those sanitary wipes, but PLEASE put them in the trash, NOT down the toilet.

    patty-do-not-flush-horz

    Customer Care

    Our Customer Care staff are ready by email or phone to answer any questions about your utility services. You may experience longer hold times as we help other customers, and we appreciate your patience.


    At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.

    We’re committed to this unprecedented global effort and implore you do your part as well. If you require more information, please contact Customer Care.

    Thank you.



  • COVID-19: An update on your water, wastewater, and energy services

    by Corix Group | Mar 25, 2020

    sink-hand-washing-w-CGC-logo


    Unprecedented
    would seem to sum up what we’re all feeling and dealing with each day of the COVID-19 crisis. And each day at the Corix Group of Companies our commitment to providing you with essential water, wastewater, and energy services remains unwavering.

    Among all the moving pieces, we’d like to provide you with an update of our activities, and some tips to help us all get through this together.

    workman icon smWe are fully operational

    Our plant and field employees are performing their duties and necessary maintenance to ensure our systems are functioning normally. All our administrative and customer support staff are working remotely.

    water faucet icon smThe safety of your water system

    According to the World Health Organization, COVID-19 is NOT transmitted through drinking water or sewage; and North American water treatment protocols are highly effective against biological pathogens. All our systems adhere to these strict protocols.

    For more information, please read this statement from the US Environmental Protection Agency.

    Protecting customers and employees

    Our COVID-19 Incident Command Task Force has mandated the following company-wide measures:

    • Social Distancing
      Our staff are practicing mandatory Social Distancing (min. 6ft/2m) during essential only customer visits. Please do the same should you see one of our employees or contractors working in your neighborhood.
    • Water Meter Reads
      We continue to read meters located outside, however; our staff will not enter customer homes unless absolutely necessary. As such, meter reads may not occur as scheduled in some areas.
    • Disconnections and Late Fees
      We have suspended disconnections and late fees until further notice.
    • Customer Support
      Our customer support staff are on duty. You may experience longer hold times, and we appreciate your patience.
    • Office Closures
      All staff are working remotely, with offices closed until further notice. For deliveries, please call/email for arrangements.

    pattypotty smNo wipes in the pipes please

    This crisis is testing many of the systems we rely on – even those as mundane as our toilets.

    The huge spike in sales of so-called “flushable” wipes and sanitary products is renewing calls to keep these products from going down toilets and clogging up sewer systems. And as Patty Potty knows, NOBODY likes a clogged toilet. So, if “No Wipes in the Pipes” doesn’t grab you, how about the 3Ps of Flushing?

    Pee. Poo. Paper.
    (Toilet Paper that is!)


    At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.

    We’re committed to this unprecedented global effort and implore you do your part as well. Should you require more information, please contact us.

    Thank you.

    Our thanks to the Save Water Texas Coalition and their outstanding Patty Potty campaign.



  • COVID-19: Suspension of Water and Energy Shutoffs and Late Fees Extended

    by Corix Group | Mar 23, 2020

    In light of the continuing COVID-19 crisis, we are extending our previously announced policy of suspending disconnections and late fees until further notice. No customers will be denied essential water, wastewater, or energy service.



  • COVID-19: Preparedness Update

    by Corix Group | Mar 18, 2020

    At the Corix Group of Companies, the health and safety of our employees, customers, and communities is our top priority. This commitment guides our efforts to mitigate any public health or business impacts the COVID-19 outbreak may cause as we continue to provide safe and reliable water, wastewater, and energy services.

    Core to our COVID-19 response is the creation of a company-wide Incident Command Task Force, charged with planning and executing the recommendations, actions, and protocols below. As this is an evolving situation, please continue to refer to this webpage for updates.

    COVID-19 and Water and Wastewater

    We are continually monitoring and following directives from primary public health authorities – the Public Health Agency of Canada, US Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO) – for any new guidance on water and wastewater treatment protocols. These authorities have declared:

    • A source of clean, reliable water for drinking and personal hygiene is considered a fundamental necessity in the fight against COVID-19.
    • According the World Health Organization (WHO) there is no evidence COVID-19 is transmitted through drinking water or sewage.
    • Water treatment and handling protocols used in North American water and wastewater plants are highly effective against biological pathogens.

    For further information about COVID-19 and drinking water and wastewater, please refer to this statement from the US Environmental Protection Agency (US EPA).

    Our Water Treatment Protocols

    • All our systems are regulated by state, provincial, and/or federal water agencies. We continually meet or exceed established regulatory requirements with regards to water treatment and testing.
    • Most of our systems source their water from deep underground wells.
    • We use treatment protocols (including filtration and chemicals, such as chlorine, if required) to address any pathogens present in source water before it is distributed to customers.
    • Our systems operators and field workers follow strict protocols in their operation of water and wastewater systems. This includes the mandatory use of protective gear and clothing, which is highly effective against the transmission of water-borne pathogens.

    Company-Wide Actions

    Our Incident Command Task Force has mandated the following company-wide actions:

    • Suspension of Customer Disconnections and Late Fees
      In recognition of the essential services we provide, we have suspended disconnection and late fees as of March 10, 2020. Release here.
    • Remote Work
      Remote work has been identified as core to the company’s Social Distancing practices, and all staff able to work remotely are doing so as of March 16, 2020.
    • Customer Contact Centers
      Our customer contact centers are fully operational, but longer than normal hold times may occur during the current conditions. Please bear with us as we work through all inquiries. We appreciate everyone’s patience during this rapidly evolving and unprecedented situation.
    • Office Closures
      We remain fully operational and performing routine maintenance to ensure our systems are functioning normally, however, all our offices are closed until at least March 30, 2020. If you need to deliver something to one of our offices, please call/email first to arrange delivery or make alternate arrangements.
    • Facility Emergency Action Plans
      We are reviewing and updating our Emergency Action Plans to ensure appropriate measures are taken to safeguard employees and customers should one of our employees test positive for COVID-19. No infections have been reported to date.
    • Critical Inventories and Spare Parts
      Chemicals and critical spare parts inventories are being assessed to ensure supplies are on-hand to maintain essential business operations.
    • Staffing Continuity
      Essential job functions are being identified to prepare for potential large-scale absenteeism in our workplace.
    • Business Travel
      We have suspended all business travel until further notice. This suspension does not include essential operational and field activities that can be performed using recommended social distancing measures and established workplace health and safety protocols.
    • Resource Sharing with other Water and Energy Service Providers
      We have been reaching out to neighboring private and public water and energy services, to recommend system operator and field technician sharing assistance should either become subject to staffing shortages.

    The Corix Group of Companies takes pride in providing the communities we serve with safe and reliable water, wastewater, and energy services. We are taking the appropriate, science-based actions to mitigate the impacts the COVID-19 on our employees and customers. We are committed to the global effort to protect public health and ask that you do your part as well. Thank you.

    Should you require more information regarding this notice, please contact communications@corix.com.

     


  • COVID-19: Corix Announces Suspension of Water and Energy Shutoffs

    by Corix Group | Mar 10, 2020

    Delinquent accounts will not be cut and suspended accounts restored

    Catherine Heigel, Executive Vice President and Chief Operating Officer for Corix Regulated Utilities (Corix), has announced that Corix will be suspending water and energy service shutoffs for delinquent payments in all its U.S. and Canadian business units, except in Alaska, effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water or energy service due to lack of payment on delinquent accounts.

    “At a time when the personal safety of our customers and their communities depends on proper sanitation more than ever, it is a simple decision for us,” said Heigel. “Hand-washing, surface cleaning and all other measures recommended by the Centers for Disease Control (CDC) to mitigate the impact of COVID-19 are dependent on a safe and reliable source of potable water,” she added.

    Corix Regulated Utilities operates water, wastewater, and energy systems in 18 states in the U.S. and 2 provinces in Canada under a range of different local business names.

    Customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Heigel indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time in light of the prevailing COVID-19 conditions in North America.

     


Water Conservation Plan

Posted on March 17, 2020

To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

By following the water schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure.

2020 Watering Times - Effective May 01, 2020

MANUAL SPRINKLERS AUTOMATIC SPRINKLERS
Morning: 6:00 a.m. to 10:00 a.m. Morning: 3:00 a.m. to 8:00 a.m.
Evening: 7:00 p.m. to 11:00 p.m. Evening: No Watering
  1. EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
  2. ODD numbered houses may water on Monday, Wednesday, and Saturday.
  3. "NO Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.

This water conservation plan will be in effect until further notice. For more information contact Corix Customer Care at 1.866.457.7273 or visit www.corix.com/fairmont

Thank you for your co-operation.


Water Quality Advisory Lifted (Effective April 20, 2018)

posted 1:03 p.m. April 20, 2018

Corix Utilities, Fairmont Hot Springs Utilities Ltd., and Interior Health Authority have lifted the Water Quality Notice for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System.

Bacteriological results show acceptable drinking water quality and therefore the Water Quality Notice can be rescinded.

Thank you for your patience throughout the utility work and Water Quality Notice period.

For more information please contact:
Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC
V0A 1K5
250-341-6158

Water Quality Advisory (Effective 2 p.m April 17, 2018)

posted at 11:27 a.m. April 17, 2018

Effective at 2 p.m. today (April 17, 2018) Corix Utilities Inc. and Fairmont Hot Springs Utilities Ltd. have issued a Water Quality Advisory (WQA) for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System. 

Please note  this WQA does not affect any other area within Fairmont Hot Springs.

  • The Water Quality Advisory is required due to a temporary shutdown for water main construction feeding the two developments. 

  • Water will be shut off at 2 p.m. for approximately 2 hours or until work is completed. 

  • The WQA will remain in place to the development until water samples can be tested and proven safe.  

  • A second notice will be issued once the Water Quality Advisory is rescinded. 

Corix Utilities  and The Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice.

For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.

It is our intent to keep the interruption of water to your residence as short as possible, but ask residents in the affected area to be prepared for the possibility of the interruption being for the full period.  We greatly appreciate your patience.  

For any questions, concerns, or more information, please call Corix at 250-341-6158.

Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC V0A 1K5
250-341-6158


Planned Water Service Interruption

posted December 5, 2017 at 3:25 p.m.

Due to watermain repair work being carried out on Wilder Loop Road, water service to several residences (within the orange zone on the map below) will be disrupted on Thursday, December 7, 2017 between 8 a.m. and 5 p.m. 

Water Shutdown Zone Fairmont

It is our intent to keep the interruption of water to your residence as short as possible, but ask residents in the affected area to be prepared for the possibility of the interruption being for the full period.  We understand that this is inconvenient and greatly appreciate your patience.  

For any questions or concerns regarding this notice, please call Corix at 250-341-6158.


Water Conservation Plan In Effect

posted Thursday, July 6, 2017 at 1:30pm

To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

By following the watering schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure. These watering hours are in place for the benefit of your community, and this water conservation plan will be in effect until further notice.

2017 Watering Times - Effective Immediately


Manual Sprinklers

Morning: 6 a.m. to 10 a.m.
Evening: 7 p.m. to 11 p.m.

Automatic Sprinklers

Morning: 3 a.m. to 8 a.m.
Evening: No watering

  • EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
  • ODD numbered houses may water on Monday, Wednesday, and Saturday.
  • "No Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.
For any questions or concerns, contact Corix Customer Care at 1-866-457-7273.  Thank you for your co-operation. 

FAQs

What is the purpose of following a Water Conservation Plan?

Water use increases significantly during the dry summer months, mostly due to lawn watering and garden irrigation, which places excessive demand on the water system. Having set watering hours helps to conserve water and balance demand on the system. 

Following a Water Conservation Plan also helps to reduce energy costs to produce water and maintain infrastructure. As we transition to metered rates for those serviced by the Fairmont potable water supply in October 2017, it's time to start thinking about conservation now.

Did you know your lawn only needs approximately one inch of water a week to stay healthy? Less frequent watering helps develop a healthier turf, allowing the grass to establish stronger roots that are less dependent on water. Watering in the morning and evening hours helps reduce water loss from evaporation.

What restrictions are in place?

This Water Conservation Plan applies to watering lawns, whether using manual or automatic sprinklers. Even numbered houses may water on Tuesdays, Thursdays, and Sundays. Odd numbered houses may water on Mondays, Wednesdays, and Saturdays.

You might notice golf courses and public parks in Fairmont Hot Springs using more water and watering during restricted times – these facilities draw water from a different water system. 

Why can’t I water on Fridays?

Fridays are being used as a day to allow the reservoir to replenish and to further conserve water.

Am I still allowed to water my flowers, vegetables, planters, shrubs, and trees?

Yes, flowers, vegetables, planters, shrubs, and trees can be watered any day of the week, using a watering can or a hose with an automatic shut-off nozzle. We recommend avoiding watering plants during the heat of the day, to minimize evaporation and to allow water to reach the roots of the plant.

Can I use water collected in a rain barrel?

Yes. You can use water collected in a rain barrel at any time for watering your lawn or garden. The Water Conservation Plan only applies to treated drinking water.


Scheduled Water System Shutdowns Complete

posted Friday, June 16, 2017 at 12:00pm

The scheduled water system shutdowns have been completed, however, Corix crews continue to conduct leak detection of the water system.

Thank you for your patience and cooperation.

For further information, please contact: 

Joel Bilodeau - Operations Supervisor
Corix Utilities Inc.
Email: joel.bilodeau@corix.com
Phone: 250-341-6198


Scheduled Water System Shutdowns June 12-16, 2017

posted Tuesday, May 30 at 12:30pm

There will be intermittent water system shutdowns within several areas in Fairmont Hot Springs between 11:00pm and 6:00am from June 12 to June 16. These interruptions of service will not last longer than one hour and are necessary to identify areas that may contain water leaks. Please refrain from irrigating, washing dishes and doing laundry during these hours.
 
Your cooperation is appreciated. 

For further information, please contact: 

Joel Bilodeau - Operations Supervisor
Corix Utilities Inc.
Email: joel.bilodeau@corix.com
Phone: 250-341-6198


Reminder to Homeowners to Check Plumbing System/Residential Pressure Reducing Valves

posted Thursday, October 27, 2016 at 9:45am

On Wednesday, October 26, a temporary increase in water pressure was identified in the zone shown below.
Fairmont Excessive Water Pressure-October 26, 2016
The water pressure has since returned to normal. 

Excessive water pressure has potential to cause leaks within homes. As a reminder, all homeowners are required to have household residential pressure reducing valves (PRVs) and are responsible for their proper operation and maintenance.

To prevent leaks, homeowners are advised to check their plumbing systems and residential pressure reducing valves (PRVs). 

If you have any questions or concerns, contact our Customer Care Department at 1-866-457-7273.