News and Service Notices

Important notices regarding service alerts and rate adjustments will be posted here. Check back regularly.

Archived Notices

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-877-788-7277 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    2049 Louie Drive
    Kelowna, BC V4T 1Y2

Annual Water Shutoff

September 10, 2018

The annual water shutoff for this year will start Monday, October 15, 2018. If you wish for your water to remain on for the winter, please call Customer Care at 1-877-788-7277.

Water Service Disruption Notice for April 27, 2017 - posted April 19, 2017 at 7:45am

Please be advised that there will be temporary water service disruptions on Thursday, April 27, 2017 to facilitate the installation of a new pressure reducing valve (PRV) at Gateway Utilities. This work may result in periodic water outages between 9:30am and 3:30pm.

Please note:

  • If you have an electric hot water tank, it is advised to shut off the electrical breaker to prevent damage to the hot water tank or, refrain from using hot water during the service outage. 
  • You may notice increased cloudiness or discolored water after the service outage. Please flush taps until the water runs clear.

If you have any questions or concerns, please call Corix Customer Care at 1-877-577-2112.  

Thank you for your patience as we work to improve the water system in your community.  

Gateway Lakeview Estates