Solid Waste Disposal

Weekly pickups are on Fridays between 7AM and 7 PM. Be sure to place your carts out before 7 AM.

Trucks go along each route to collect each stream of material separately (one for waste, one for recycling, and one for organics). The order in which the trucks go along the routes can change without notice, especially as new areas are added in the Harmony community.

The waste management company is contracted to collect your waste on collection day, but the time is not specified. If you place your carts out after 7 AM and the truck has already passed your house, the material that truck was collecting will not be picked up since the next trip will be for a different stream of material.

The most common reason carts are not collected is that they were not set out on time (this is not specific to Harmony).

Other reasons include:

• Not leaving enough clearance – 2 metres on all sides, including away from a fence
• The cart not being placed on the street if you have front collection – for example, it is left back on the driveway or boulevard between the curb and the sidewalk
• Carts facing the wrong way – the wheels should be against the curb or toward the property line and on level ground
• Organics or recycling carts being contaminated with materials that cannot be composted or recycled – drivers will tag carts to let residents know the reason, but a tag will not be applied if the cart was not set out
• Carts being blocked by a vehicle – either a tradesperson’s, neighbour’s, or the homeowner’s

If one or all of your carts was not collected and the reason is clear (see list above), please use the cart as outlined and it will be collected the following week if the problem is rectified.

If you suspect that work is going to be done on a neighbouring home and that tradespeople may park in front of your carts, let Corix Customer Care know in advance and we will make every effort to advise them ahead of Friday collections.

If none of the above reasons for missed collection apply to you and one or all of your carts were missed during pickup hours (Fridays between 7 a.m. to 7 p.m.), let Corix Customer Care know as soon as possible so we can investigate it with the waste management company.

No. At this time, HAWSCO will not be reimbursing homeowners’ Solid Waste Management fees for non-collection. If you have an ongoing issue with missed collection, we will continue to work with you individually to investigate and resolve the issue with the waste management company.

We understand that occupancy dates might change, and you may have moved in earlier than planned. Contact Corix Customer Care to let us know that you have moved in and require carts, and we will let the waste management company know to drop off your bins.