News and Service Notices

Important notices regarding service alerts/planned outages, road closures, and rate adjustments will be posted here. Check back regularly.

Corix Utilities asks customers to support FortisBC's request to reduce natural gas use following the Enbridge pipeline incident.

October 10, 2018 

As a result of the incident affecting the Enbridge pipeline that feeds into the FortisBC Gas system, the supply of natural gas to customers across BC may be affected and FortisBC is anticipating possible reduction in natural gas service or temporary loss of natural gas service.

Corix is supporting FortisBC’s request of all of their natural gas customers across the province to turn down their thermostats as low as possible and reduce or eliminate use of all other natural gas based appliances. Since Corix uses natural gas from the FortisBC Gas system to produce the thermal energy used in your community, we would ask all of our customers to take the same reduction measures such as turning down thermostats and reducing hot water usage to whatever extent possible.

We appreciate your assistance and patience.

For more information and updates on the incident please visit www.fortisbc.com and www.enbridge.com.

If you have any questions or concerns please contact customer care at 1-866-457-7273 or customercare@corix.com.

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-866-457-7273 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    19900 84 Avenue
    Langley, BC V2Y 3C2

Archived Notices

Potential Temporary Service Disruption

Posted June 27, 2018 at 12:30 pm

Planned routine maintenance on the energy transfer stations (ETS) connected to the UBC Neighbourhood District Energy System (UBC NDES) has been scheduled for Thursday, June 28, 2018, between the hours of 10:00 am and 2:00 pm.

During this time, customers of the NDES system may experience temporary disruption or reduction to their domestic hot water and space heating service.

For any inquiries or concerns related to this notice, please contact energy.utilities@corix.com.

2018 Rate Change Reminder

Posted January 30, 2018 at 1 p.m.

The scheduled rate adjustment for the UBC Neighbourhood District Energy System, effective as of January 1, 2018, will be reflected on your January invoice.

Download the 2018 Rate Change Reminder  (PDF  1.28 MB) for additional details. 

Corix Utilities is committed to delivering safe and reliable service to the UBC Neighbourhood District Energy System.

Please forward any questions or inquiries related to this notice to energy.utilities@corix.com, or call 1-866-457-7273.


Potential Temporary Service Disruption

Posted December 20, 2017 at 9 a.m.

Planned routine maintenance on the energy transfer stations (ETS) connected to the UBC Neighbourhood District Energy System (UBC NDES) has been scheduled for the following strata buildings:

During this time, customers of the NDES system may experience temporary disruption or reduction to their domestic hot water and space heating service.

For any inquiries or concerns related to this notice, please contact energy.utilities@corix.com.