News and Service Notices

Important notices regarding service alerts/planned outages, road closures, and rate adjustments will be posted here. Check back regularly.


  • BC Utilities Commission regulatory timetable update

    by Corix Group | May 31, 2019

    Following Corix’s application to sell three high efficiency condensing boilers and associated equipment housed in the Temporary Energy Centre No. 1 (TEC1) filed on April 30, 2019, the BC Utilities Commission has issued the attached Order G-117-19 establishing a regulatory timetable for the written public hearing process.

    Parties who wish to participate in the proceeding may submit a letter of comment, register as an interested party, or request intervener status. Parties requesting intervener status must register with the BCUC by completing a Request to Intervene Form available on the BCUC’s website by the date established in the regulatory timetable attached as Appendix A to this order.

    Updates on the proceedings, orders and decisions can be found directly on the Commission’s website at Corix Multi-Utility Services Inc. Application for Disposition of Assets from the Burnaby Mountain District Energy Utility.


  • Corix Utilities asks customers to support FortisBC's request to reduce natural gas use following the Enbridge pipeline incident

    by Corix Group | Oct 10, 2018

    As a result of the incident affecting the Enbridge pipeline that feeds into the FortisBC Gas system, the supply of natural gas to customers across BC may be affected and FortisBC is anticipating possible reduction in natural gas service or temporary loss of natural gas service.

    Corix is supporting FortisBC’s request of all of their natural gas customers across the province to turn down their thermostats as low as possible and reduce or eliminate use of all other natural gas based appliances. Since Corix uses natural gas from the FortisBC Gas system to produce the thermal energy used in your community, we would ask all of our customers to take the same reduction measures such as turning down thermostats and reducing hot water usage to whatever extent possible.

    We appreciate your assistance and patience.

    For more information and updates on the incident please visit www.fortisbc.com and www.enbridge.com.

    If you have any questions or concerns please contact customer care at 1-866-457-7273 or customercare@corix.com.


  • Potential Service Disruption on June 18, 2018 (Parcel 16 Altitude only)

    by Corix Group | Jun 04, 2018

    System upgrades to the UniverCity Neighbourhood Utility Service (NUS) have been scheduled on Monday, June 18, 2018 between 8 a.m. and 8 p.m.

    During this time, residents at Altitude (9080 University Crescent) may experience temporary disruption or reduction to their domestic hot water and space heating service.

    If you have any questions or inquiries related to this notice, please send to energy.utilities@corix.com.


  • Potential Service Disruption on June 5, 2018

    by Corix Group | Jun 04, 2018

    Routine maintenance on the Temporary Energy Centres servicing the UniverCity Neighbourhood Utility Service (NUS) has been scheduled on Tuesday, June 5, 2018 between 10 a.m. and 2 p.m.

    During this time, buildings connected to the NUS system may experience temporary disruption or reduction to their domestic hot water and space heating service.

    If you have any questions or inquiries related to this notice, please send to energy.utilities@corix.com.


  • 2018 Rate Change Reminder

    by Corix Group | Jan 30, 2018

    The scheduled rate adjustment for the UniverCity Neighbourhood Utility Service, effective as of January 1, 2018, will be reflected on your January invoice.

    Download the 2018 Rate Change Reminder  (PDF  545 KB) for additional details.

    Corix Utilities is committed to delivering safe and reliable service to the UniverCity Neighbourhood Utility Service.

    Please forward any questions or inquiries related to this notice to energy.utilities@corix.com, or call 1-866-457-7273.


  • Application for Certificate of Public Convenience and Necessity filed

    by Corix Group | Mar 01, 2017

    Corix Multi-Utility Services Inc. (Corix) is seeking the British Columbia Utilities Commission’s approval to continue the next stage of development of the UniverCity Neighbourhood Utility Service on Burnaby Mountain, and on February 28, 2017 filed an Application for a Certificate of Public Convenience and Necessity.

    If approved, the expanded utility will be called the Burnaby Mountain District Energy Utility, and will include energy service to Simon Fraser University’s Burnaby campus in addition to the UniverCity community.