News and Service Notices

Important notices regarding your utility services will be posted here. Please check back for updates.

For Groundwater Source Development Program updates, please click here.


COVID-19: Preparedness Update

by Corix Group | Mar 18, 2020

At the Corix Group of Companies, the health and safety of our employees, customers, and communities is our top priority. This commitment guides our efforts to mitigate any public health or business impacts the COVID-19 outbreak may cause as we continue to provide safe and reliable water, wastewater, and energy services.

Core to our COVID-19 response is the creation of a company-wide Incident Command Task Force, charged with planning and executing the recommendations, actions, and protocols below. As this is an evolving situation, please continue to refer to this webpage for updates.

COVID-19 and Water and Wastewater

We are continually monitoring and following directives from primary public health authorities – the Public Health Agency of Canada, US Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO) – for any new guidance on water and wastewater treatment protocols. These authorities have declared:

  • A source of clean, reliable water for drinking and personal hygiene is considered a fundamental necessity in the fight against COVID-19.
  • According the World Health Organization (WHO) there is no evidence COVID-19 is transmitted through drinking water or sewage.
  • Water treatment and handling protocols used in North American water and wastewater plants are highly effective against biological pathogens.

For further information about COVID-19 and drinking water and wastewater, please refer to this statement from the US Environmental Protection Agency (US EPA).

Our Water Treatment Protocols

  • All our systems are regulated by state, provincial, and/or federal water agencies. We continually meet or exceed established regulatory requirements with regards to water treatment and testing.
  • Most of our systems source their water from deep underground wells.
  • We use treatment protocols (including filtration and chemicals, such as chlorine, if required) to address any pathogens present in source water before it is distributed to customers.
  • Our systems operators and field workers follow strict protocols in their operation of water and wastewater systems. This includes the mandatory use of protective gear and clothing, which is highly effective against the transmission of water-borne pathogens.

Company-Wide Actions

Our Incident Command Task Force has mandated the following company-wide actions:

  • Suspension of Customer Disconnections and Late Fees
    In recognition of the essential services we provide, we have suspended disconnection and late fees as of March 10, 2020. Release here.
  • Remote Work
    Remote work has been identified as core to the company’s Social Distancing practices, and all staff able to work remotely are doing so as of March 16, 2020.
  • Customer Contact Centers
    Our customer contact centers are fully operational, but longer than normal hold times may occur during the current conditions. Please bear with us as we work through all inquiries. We appreciate everyone’s patience during this rapidly evolving and unprecedented situation.
  • Office Closures
    We remain fully operational and performing routine maintenance to ensure our systems are functioning normally, however, all our offices are closed until at least March 30, 2020. If you need to deliver something to one of our offices, please call/email first to arrange delivery or make alternate arrangements.
  • Facility Emergency Action Plans
    We are reviewing and updating our Emergency Action Plans to ensure appropriate measures are taken to safeguard employees and customers should one of our employees test positive for COVID-19. No infections have been reported to date.
  • Critical Inventories and Spare Parts
    Chemicals and critical spare parts inventories are being assessed to ensure supplies are on-hand to maintain essential business operations.
  • Staffing Continuity
    Essential job functions are being identified to prepare for potential large-scale absenteeism in our workplace.
  • Business Travel
    We have suspended all business travel until further notice. This suspension does not include essential operational and field activities that can be performed using recommended social distancing measures and established workplace health and safety protocols.
  • Resource Sharing with other Water and Energy Service Providers
    We have been reaching out to neighboring private and public water and energy services, to recommend system operator and field technician sharing assistance should either become subject to staffing shortages.

The Corix Group of Companies takes pride in providing the communities we serve with safe and reliable water, wastewater, and energy services. We are taking the appropriate, science-based actions to mitigate the impacts the COVID-19 on our employees and customers. We are committed to the global effort to protect public health and ask that you do your part as well. Thank you.

Should you require more information regarding this notice, please contact communications@corix.com.

 


Archived Notices

Boil Water Notice Lifted

posted Wednesday, July 26, 2017 at 9:00 am

Corix Utilities, in conjunction with the Interior Health Authority , has lifted the recent Boil Water Notice for customers on the Panorama Water System, effective immediately. 

Recent testing and monitoring show that water quality has improved and that water is now suitable for consumption. 

Customers are encouraged to run their cold water systems for five (5) minutes to flush their household plumbing. 

Businesses and public facilities can remove notifications that were posted at all tap and sink locations. 

Your health and safety are our #1 priority. We appreciate your patience and cooperation during this time. 

Please share this information with others who drink this water, especially those who may not have received this notice directly. 

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Boil Water Notice

posted Wednesday, May 24, 2017 at 11:00 am

Corix Utilities, in conjunction with the Interior Health Authority, has issued a Boil Water Notice for customers on the Panorama Water System. A turbidity level above 5.0 NTU has caused disturbance to the water quality.

Corix Utilities and Interior Health Authority recommend that ALL customers in the affected area drink boiled water or a safe alternative. Water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. Boiled water should then be refrigerated in a clean, covered container. Customers could also choose to use bottled or distilled water, or water that has been filtered through a well-maintained treatment device.

In accordance with Interior Health Authority requirements, owners of all public facilities must post “Boil Water Notices” at all sinks or drinking water fountains accessible to the public. (Alternatively, public fountains and taps may be turned off).

Corix Utilities is taking additional measures to reduce risk, and a notification will be issued when water quality has improved.

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water System Flushing

posted Monday, July 17, 2017 at 1:15 pm

Please be advised that the Panorama water system will be thoroughly flushed starting Monday, July 17 and running through until Friday, July 21. 

Due to the accumulation of sediment in the reservoir and distribution system caused by spring thaw from melting of snow and ice, there will be quite a bit of discolouration in the water. This will be temporary.

Residents are reminded that the Boil Water Notice is still in effect.  We expect to have the Boil Water Notice lifted by Friday, July 21 or Monday, July 24. 

We appreciate your cooperation and patience during this time as we work to restore the Panorama water quality. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water Quality Advisory

posted Friday, May 5, 2017 at 8:00 am

Corix Multi-Utility Services has issued a Water Quality Advisory for the Panorama Water System effective immediately. Testing shows that current water quality is FAIR due to increased turbidity, or cloudiness. Health risk increases as turbidity levels rise.

Corix Multi-Utility Services and BC Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.
The public will be notified when conditions change or water quality has improved. 

Panorama Horsethief