News and Service Notices

Important notices regarding your utility services will be posted here. Please check back for updates.

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COVID-19: An update on your water, wastewater, and energy services

by Corix Group | Mar 25, 2020


would seem to sum up what we’re all feeling and dealing with each day of the COVID-19 crisis. And each day at the Corix Group of Companies our commitment to providing you with essential water, wastewater, and energy services remains unwavering.

Among all the moving pieces, we’d like to provide you with an update of our activities, and some tips to help us all get through this together.

workman icon smWe are fully operational

Our plant and field employees are performing their duties and necessary maintenance to ensure our systems are functioning normally. All our administrative and customer support staff are working remotely.

water faucet icon smThe safety of your water system

According to the World Health Organization, COVID-19 is NOT transmitted through drinking water or sewage; and North American water treatment protocols are highly effective against biological pathogens. All our systems adhere to these strict protocols.

For more information, please read this statement from the US Environmental Protection Agency.

Protecting customers and employees

Our COVID-19 Incident Command Task Force has mandated the following company-wide measures:

  • Social Distancing
    Our staff are practicing mandatory Social Distancing (min. 6ft/2m) during essential only customer visits. Please do the same should you see one of our employees or contractors working in your neighborhood.
  • Water Meter Reads
    We continue to read meters located outside, however; our staff will not enter customer homes unless absolutely necessary. As such, meter reads may not occur as scheduled in some areas.
  • Disconnections and Late Fees
    We have suspended disconnections and late fees until further notice.
  • Customer Support
    Our customer support staff are on duty. You may experience longer hold times, and we appreciate your patience.
  • Office Closures
    All staff are working remotely, with offices closed until further notice. For deliveries, please call/email for arrangements.

pattypotty smNo wipes in the pipes please

This crisis is testing many of the systems we rely on – even those as mundane as our toilets.

The huge spike in sales of so-called “flushable” wipes and sanitary products is renewing calls to keep these products from going down toilets and clogging up sewer systems. And as Patty Potty knows, NOBODY likes a clogged toilet. So, if “No Wipes in the Pipes” doesn’t grab you, how about the 3Ps of Flushing?

Pee. Poo. Paper.
(Toilet Paper that is!)

At the Corix Group of Companies, we’re taking appropriate, science-based actions to mitigate the impacts of COVID-19.

We’re committed to this unprecedented global effort and implore you do your part as well. Should you require more information, please contact us.

Thank you.

Our thanks to the Save Water Texas Coalition and their outstanding Patty Potty campaign.

Archived Notices

Boil Water Notice Lifted

posted Wednesday, July 26, 2017 at 9:00 am

Corix Utilities, in conjunction with the Interior Health Authority , has lifted the recent Boil Water Notice for customers on the Panorama Water System, effective immediately. 

Recent testing and monitoring show that water quality has improved and that water is now suitable for consumption. 

Customers are encouraged to run their cold water systems for five (5) minutes to flush their household plumbing. 

Businesses and public facilities can remove notifications that were posted at all tap and sink locations. 

Your health and safety are our #1 priority. We appreciate your patience and cooperation during this time. 

Please share this information with others who drink this water, especially those who may not have received this notice directly. 

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Boil Water Notice

posted Wednesday, May 24, 2017 at 11:00 am

Corix Utilities, in conjunction with the Interior Health Authority, has issued a Boil Water Notice for customers on the Panorama Water System. A turbidity level above 5.0 NTU has caused disturbance to the water quality.

Corix Utilities and Interior Health Authority recommend that ALL customers in the affected area drink boiled water or a safe alternative. Water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. Boiled water should then be refrigerated in a clean, covered container. Customers could also choose to use bottled or distilled water, or water that has been filtered through a well-maintained treatment device.

In accordance with Interior Health Authority requirements, owners of all public facilities must post “Boil Water Notices” at all sinks or drinking water fountains accessible to the public. (Alternatively, public fountains and taps may be turned off).

Corix Utilities is taking additional measures to reduce risk, and a notification will be issued when water quality has improved.

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water System Flushing

posted Monday, July 17, 2017 at 1:15 pm

Please be advised that the Panorama water system will be thoroughly flushed starting Monday, July 17 and running through until Friday, July 21. 

Due to the accumulation of sediment in the reservoir and distribution system caused by spring thaw from melting of snow and ice, there will be quite a bit of discolouration in the water. This will be temporary.

Residents are reminded that the Boil Water Notice is still in effect.  We expect to have the Boil Water Notice lifted by Friday, July 21 or Monday, July 24. 

We appreciate your cooperation and patience during this time as we work to restore the Panorama water quality. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water Quality Advisory

posted Friday, May 5, 2017 at 8:00 am

Corix Multi-Utility Services has issued a Water Quality Advisory for the Panorama Water System effective immediately. Testing shows that current water quality is FAIR due to increased turbidity, or cloudiness. Health risk increases as turbidity levels rise.

Corix Multi-Utility Services and BC Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.
The public will be notified when conditions change or water quality has improved. 

Panorama Horsethief