News and Service Notices

Important notices regarding your utility services will be posted here. Please check back for updates.

For Groundwater Source Development Program updates, please click here.


New Water Rate Approved by Regulator

by Corix Group | Aug 29, 2019

After a detailed regulatory review process, the Office of the Comptroller of Water Rights (Comptroller) has approved new water rates for Panorama Mountain Resort customers.

In November 2018, Corix submitted an application for new 2019 water rates. The Comptroller approved interim rates effective January 1, 2019, to remain in place until the regulatory review process was complete. On August 23, 2019, the Comptroller issued Order No. 2551 approving final 2019 rates effective January 1, 2019. There is a difference between the interim and the final rates, and customers will receive refunds reflective of this difference in the coming months.

Corix’s approved rates reflect increases in operating and maintenance costs since 2010, which was the last time rates for Corix – Panorama Water were adjusted.

All the documents from the regulatory review process are publicly available on this website at Regulatory Affairs – Water Rate Application for 2019 Rates. The tariff document, which outlines terms of service and the approved rates, is available here.

For any questions or more information, please contact Corix Customer Care at 1-877-788-7277 or customercare@corix.com.



Archived Notices

Boil Water Notice Lifted

posted Wednesday, July 26, 2017 at 9:00 am

Corix Utilities, in conjunction with the Interior Health Authority , has lifted the recent Boil Water Notice for customers on the Panorama Water System, effective immediately. 

Recent testing and monitoring show that water quality has improved and that water is now suitable for consumption. 

Customers are encouraged to run their cold water systems for five (5) minutes to flush their household plumbing. 

Businesses and public facilities can remove notifications that were posted at all tap and sink locations. 

Your health and safety are our #1 priority. We appreciate your patience and cooperation during this time. 

Please share this information with others who drink this water, especially those who may not have received this notice directly. 

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Boil Water Notice

posted Wednesday, May 24, 2017 at 11:00 am

Corix Utilities, in conjunction with the Interior Health Authority, has issued a Boil Water Notice for customers on the Panorama Water System. A turbidity level above 5.0 NTU has caused disturbance to the water quality.

Corix Utilities and Interior Health Authority recommend that ALL customers in the affected area drink boiled water or a safe alternative. Water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. Boiled water should then be refrigerated in a clean, covered container. Customers could also choose to use bottled or distilled water, or water that has been filtered through a well-maintained treatment device.

In accordance with Interior Health Authority requirements, owners of all public facilities must post “Boil Water Notices” at all sinks or drinking water fountains accessible to the public. (Alternatively, public fountains and taps may be turned off).

Corix Utilities is taking additional measures to reduce risk, and a notification will be issued when water quality has improved.

We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water System Flushing

posted Monday, July 17, 2017 at 1:15 pm

Please be advised that the Panorama water system will be thoroughly flushed starting Monday, July 17 and running through until Friday, July 21. 

Due to the accumulation of sediment in the reservoir and distribution system caused by spring thaw from melting of snow and ice, there will be quite a bit of discolouration in the water. This will be temporary.

Residents are reminded that the Boil Water Notice is still in effect.  We expect to have the Boil Water Notice lifted by Friday, July 21 or Monday, July 24. 

We appreciate your cooperation and patience during this time as we work to restore the Panorama water quality. If you have any questions, please contact Corix Utilities at 1-877-788-7277.

Water Quality Advisory

posted Friday, May 5, 2017 at 8:00 am

Corix Multi-Utility Services has issued a Water Quality Advisory for the Panorama Water System effective immediately. Testing shows that current water quality is FAIR due to increased turbidity, or cloudiness. Health risk increases as turbidity levels rise.

Corix Multi-Utility Services and BC Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.
The public will be notified when conditions change or water quality has improved. 

Panorama Horsethief