News & Notices

COVID-19: Payment Terms and Conditions Update - BCUC Regulated Customers

Jul 08, 2020

The British Columbia Utilities Commission (BCUC), the regulator of your local utility, has issued Order G-176-20. This Order provides updated directives for BC public utilities as part of the Province’s COVID-19 Restart Plan.

This Order reverses the 90-day moratorium on customer disconnections unrelated to safety matters, in effect since March 20, 2020. As such, beginning in July, disconnection of services will be allowed for:

  1. Matters of safety
  2. Matters related to closing accounts at the request of customers
  3. Accounts outstanding more than 120 days
  4. Accounts with outstanding balances of greater than $3,000

Corix Utilities will revert to its previous policies regarding late payments and disconnection of services, which can be reviewed under Payment Terms and Conditions.

Additionally, the BCUC has approved our request to implement flexible payment plans for customers of Corix’s BCUC-regulated utilities financially impacted by COVID-19. Please contact Corix Customer Care for more information.

These BCUC directives and the policies of Corix Utilities, as they pertain to the COVID-19 pandemic, are continually under review as the situation evolves. Please check back for the latest updates.

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