News and Service Notices

Important notices regarding planned outages and rate adjustments will be posted here. Check back regularly.

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-866-457-7273 or (from Kelowna) 250-712-7273 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    2049 Louie Drive
    Kelowna, BC V4T 1Y2

Corix Utilities asks customers to support FortisBC’s request to reduce natural gas use following the Enbridge pipeline incident.

October 11, 2018

As a result of the incident affecting the Enbridge pipeline that feeds into the FortisBC Gas system, the supply of natural gas to customers across BC may be affected and FortisBC is anticipating possible reduction in natural gas service or temporary loss of natural gas service.

Corix is supporting FortisBC’s request of all of their natural gas customers across BC to reduce natural gas use and we would ask our customers to take the same reduction measures to reduce or eliminate use of all natural gas based appliances.

We appreciate your assistance and patience.

For more information and updates on the pipeline incident please visit www.fortisbc.com and www.enbridge.com.