News and Service Notices

Important notices regarding planned outages and rate adjustments will be posted here. Check back regularly.

Archived Notices

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-866-457-7273 or (from Kelowna) 250-712-7273 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    2049 Louie Drive
    Kelowna, BC V4T 1Y2

Corix Utilities asks customers to support FortisBC’s request to reduce natural gas use following the Enbridge pipeline incident.

October 11, 2018

As a result of the incident affecting the Enbridge pipeline that feeds into the FortisBC Gas system, the supply of natural gas to customers across BC may be affected and FortisBC is anticipating possible reduction in natural gas service or temporary loss of natural gas service.

Corix is supporting FortisBC’s request of all of their natural gas customers across BC to reduce natural gas use and we would ask our customers to take the same reduction measures to reduce or eliminate use of all natural gas based appliances.

We appreciate your assistance and patience.

For more information and updates on the pipeline incident please visit www.fortisbc.com and www.enbridge.com.

 

Customer Care Call Centre (Local Phone Number)

posted February 20, 2018

Please be advised the local number for the call centre (250-712-7273) is continuing to experience technical difficulties (callers will receive a busy signal). To contact Corix Customer Care, please call the toll-free line.

Toll-Free: 1-866-457-7273

Thank you for your patience and co-operation.

Customer Care Phone Lines Experiencing Technical Difficulties

posted February 16, 2018 at 7:00 p.m

We are currently experiencing technical difficulties with our Customer Care line.

To report an emergency or a gas leak, please call our 24-hour line at 1-855-244-7808.

Thank you for your co-operation and patience.

Service Alert - BC Hydro Power Outage

posted February 9, 2018 

A BC Hydro power outage due to a motor vehicle accident is currently affecting customers throughout West Kelowna, including Sonoma Pines.

For updates visit: https://www.bchydro.com/power-outages/app/outage-map.html#outage=1160894 


Gas Main Repairs Completed

Posted May 17, 2016 at 5:45 p.m.

Emergency crews have repaired the gas main hit and all customers have been restored. Thanks for your patience.

Gas Main Hit

Posted May 17, 2016 at 1:15 p.m.

As of 11:45am, Corix was notified of a gas main hit at Sonoma Pines. Emergency crews are currently on site. The estimated time for repair is one hour (2:30pm). Updates will be posted on Twitter at https://twitter.com/CorixGroup

Scheduled Electrical Outage for Friday, December 11, 2015

Please be advised that Corix Utilities will be conducting a planned electrical outage to perform routine maintenance between 10am - 1030am on Friday, December 11. 

The main switchgear will be de-energized for crews to undergo maintenance tasks safely. We anticipate the outage to last approximately 30 minutes.

If you have any questions, contact us at 250-712-7273 or at 250-377-7757. Thank you for your cooperation.