News and Service Notices

Important notices regarding planned outages, road closures and rate adjustments from BC Hydro and FortisBC will be posted here. Check back regularly.

Snow Removal from Sun Rivers Community Roadways

November 8, 2018 at 2:10 p.m.

With 2-4 cm of snowfall expected tomorrow, we want to remind everyone about the snow removal process for the community.

Our snow removal contractors have been directed to plow the roadways in the most efficient and effective manner to allow them to clear the snow and/or apply ice melt to the roadways in a timely fashion. Snow will be plowed from the center of the lane to the curb with respect to the flow of traffic. This is similar to the snow removal process in other municipalities, such as the City of Kamloops.

Service Levels
Our goal is to allow the crews to pay the most attention to arterial roads first, as they have the highest volume of traffic and we need to keep them clear for emergency vehicles. These roadways include:

  • Sun Rivers Drive

  • Sun Rivers Drive West

  • Rosewood Drive

  • Ironwood Drive

  • Canyon Ridge Drive

  • Sillaro Drive

  • Trillium Drive (due to the grades on that roadway)  

Other roadways will receive secondary priority, especially during extreme snowfalls. This does not affect the level of service provided, with respect to having the snow removed from the roadways.

Clearing Snow from Driveways
We recommend waiting until the plows have finished plowing your street before clearing your driveway.

Pile snow on the left side of your driveway (when facing your property). This will allow you to see oncoming traffic, and when the roadway is plowed again it won't push your shoveled piles back into your driveway.

Note that pushing snow from your driveway into the roadway is NOT permitted, which helps ensure potential hazardous situations are avoided.

Driving Safety
Make sure to adjust your driving according to the weather conditions. Please be reminded that the posted speed limit in Sun Rivers is 30 km/hr.

Questions or concerns?
If you have any questions or concerns, contact our local office at 250-377-7757.

Corix Utilities asks customers to support FortisBC’s request to reduce natural gas use following the Enbridge pipeline incident.

October 11, 2018

As a result of the incident affecting the Enbridge pipeline that feeds into the FortisBC Gas system, the supply of natural gas to customers across BC may be affected and FortisBC is anticipating possible reduction in natural gas service or temporary loss of natural gas service.

Corix is supporting FortisBC’s request of all of their natural gas customers across BC to reduce natural gas use and we would ask our customers to take the same reduction measures to reduce or eliminate use of all natural gas based appliances.

We appreciate your assistance and patience.

For more information and updates on the pipeline incident please visit www.fortisbc.com and www.enbridge.com.

 

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-877-788-7277 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    420 Chilcotin Road
    Kamloops, BC V2H 1G3

Archived Notices

Service Advisory

November 5, 2018 at 9:51 a.m.

Following yesterday's electrical outage, crews will be returning to site to conduct some additional work on the main switch. Be advised that electrical service will be unavailable between 10 and 11 a.m.

We will post updates if any changes to the estimated time occur. Thank you for your cooperation.

Power Restored

November 4, 2018 at 5:30 p.m.

Power has been fully restored to the Sun Rivers community. If you still do not have power, please report to our 24/7 emergency line at 1-855-244-7808.

Power Outage

November 4, 2018 at 11 a.m.

After an assessment from crews on site, the estimated time of restoration for the power outage affecting Sun Rivers has changed to eight to 10 hours.

We will continue to provide updates as they become available. We apologize for the inconvenience, crews are working to restore power as quickly and safely as possible.

Power Outage

November 4, 2018 at 9:45 a.m.

We are currently experiencing a power outage affecting the majority of the neighbourhood, due to issues with the main switch.

We expect the estimated time of restoration will be in approximately six hours. Contractors and crews from BC Hydro will be on site to make repairs. We apologize for the inconvenience and will provide further updates as they become available. 

Planned Electrical Service Disruption for Rio Vista and Sillaro Estates on October 30, 2018

October 23, 2018

Please be advised there will be a planned electrical service disruption, affecting Rio Vista and Sillaro Estates (Sillaro Drive and Sillaro Place), that has been scheduled for Tuesday, October 30, 2018, between the hours of 10:30 a.m. and 4:30 p.m. During this time, customers in the affected area should plan for not having electrical service.

What is the reason for the planned service interruption?
Corix Utilities has recieved approval to commission a second 25kV 150 amp electrical service for the Sun Rivers community, which will help facilitate future growth in the village centre and for the remainder of the development to build-out to completion. The shutdown is required to energize the second electrical service.

Why do you have to fully shutdown service?
Safety is our first priority. The scheduled shutdown is necessary to ensure the safety of workers and the public, as some of the work required to commission the second service can only be done with power lines de-energized.

How can I prepare for not having electrical service?
Even though this is a planned outage, there are a number of tips that can be found at getprepared.gc.ca for what to do during a power outage. This includes:

  • Turning off all tools, appliances and electrical equipment, and turning down the thermostat(s) for your home heating system down to a minimum to prevent damage from a power surge when power is restored.
  • Protecting sensitive electrical appliances such as TVs, computers, and DVD players with a surge protecting power bar.
  • Turning off all lights, except one inside and one outside, so that both you and crews know when power has been restored.
  • Not opening your freezer or fridge unless it is absolutely necessary. A full freezer will keep food frozen for 24 to 36 hours if the door remains closed.

Thank you for your cooperation. Should you have any questions or concerns, please contact our local Corix Utilities office at 250-377-7757. 

Active Fire in the Vicinity

posted July 12, 2018 at 1:20 p.m.


There is an active fire burning approximately 1-2 km from Sun Rivers and several roads are closed in the vicinity. 

Operations will be activating irrigation systems on the golf course as a preventative measure if necessary.


Snow Removal from Sun Rivers Community Roadways

posted January 2, 2018

We would like to acknowledge that there have been some issues with the quality of snow removal service to date this season. We are addressing these issues and would like to thank you for your patience as we work with our contractor to improve this service going forward.

If you have any questions or feedback, please contact our local office at 250-377-7757.


Snow Removal from Sun Rivers Community Roadways

posted November 2017

Winter conditions are upon us and have created some difficult driving conditions to date.  There have been several inquiries about the snow removal process. Please see below for some information on how the process works.

Snow Removal Process

Our snow removal contractors have been directed to plow the roadways in the most efficient and effective manner to allow them to clear the snow and/or apply ice melt to the roadways in a timely fashion.Snow will be plowed from the center of the lane to the curb with respect to the flow of traffic. (This is similar to the snow removal process in other municipalities, such as the City of Kamloops.)

Service Levels

Please be assured that this does not affect the level of service provided, with respect to having the snow removed from the roadways.

Our goal is to allow the crews to pay the most attention to arterial roads first, as they have the highest volume of traffic and we need to keep them clear for emergency vehicles. These roadways include:

  • Sun Rivers Drive

  • Sun Rivers Drive West

  • Rosewood Drive

  • Ironwood Drive

  • Canyon Ridge Drive

  • Sillaro Drive

  • Trillium Drive (due to the grades on that roadway)  

Other roadways will receive secondary priority, especially during extreme snowfalls.

Driving safety

Please be reminded that the posted speed limit at Sun Rivers is 30 km/h and to drive according to the weather conditions.

Clearing snow from driveways

  • We recommend waiting until the plows have finished plowing your street before clearing your driveway.

  • Pile snow on the left side of your driveway (when facing your property). This will allow you to see oncoming traffic, and when the roadway is plowed again it won't push your shoveled piles back into your driveway.

  • Note that pushing snow from your driveway into the roadway is not permitted, which helps ensure potential hazardous situations are avoided.

Questions or concerns?
Contact our local office at 250-377-7757



Power Outage

posted October 7, 2017

For updates on the power outage at Sun Rivers, visit the BC Hydro website.   

Power Outage

posted September 30, 2017

For updates on the power outage at Sun Rivers, visit the BC Hydro website.   

London Plane Tree Spraying

posted Tuesday, September 26, 2017

Please note that the London Plane trees along Sun Rivers Drive, from the main entrance to Sagewood, will be sprayed with a fungicide with the active ingredient Mancozeb Registration #20553 on Wednesday, September 27, 2017 at 4:30am.

Keep people and pets off of the turf under the trees for 12 hours after spraying.

Contact Outside the Box Horticulture Service for more information 250-318-8839.

Thank you in advance for your cooperation.


London Plane Tree Spraying

posted Wednesday, September 13, 2017

Please note that the London Plane trees along Sun Rivers Drive, from the main entrance to Sagewood, will be sprayed with a fungicide with the active ingredient Mancozeb Registration #20553 on Friday, September 15, 2017 at 4:30am.

Keep people and pets off of the turf under the trees for 12 hours after spraying.

Contact Outside the Box Horticulture Service for more information 250-318-8839.

Thank you in advance for your cooperation.


Boil Water Notice Lifted

posted Saturday, June 3, 2017 at 1:00 pm

Effective immediately, the Boil Water Advisory that was issued on Friday, June 2, 2017 has been lifted.

Water samples collected from our water system indicate that the water is safe to drink and it is no longer necessary to use bottled water or other alternate sources of drinking water. 

Corix Utilities would like to thank everyone for their cooperation and understanding during this notice. 

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example:  people in apartments, rental units, nursing homes, schools, preschools, churches and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have any questions, please contact Corix Utilities at 250-377-7757.


Boil Water Notice

posted Friday, June 2, 2017 at 10:00 am

Boil Water Notice has been issued for all residents at Sun Rivers

The water distribution system has lost pressure and there is potential for contamination of the water supply. Disease-causing organisms (bacteria, viruses, or parasites) may have entered the distribution system. These organisms can cause symptoms such as diarrhea, abdominal cramps, headaches, nausea, vomiting or other symptoms. Boiling the water kills these organisms. People with weakened or undeveloped immune systems are most at risk. This includes elderly people, pregnant women and their unborn, very young children (under 2), people with AIDS, cancer, diabetes or kidney disease, and people being treated with immuno-suppressing medications. 

Water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or to use bottled water. Boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice. We will inform you when you no longer need to boil your water.  

Corix operators are currently investigating and collecting water samples. The public will be notified when conditions change. We appreciate your cooperation and patience during this time. 

PLEASE SPREAD THE WORD TO YOUR NEIGHBOURS - All areas of Sun Rivers are affected.

If you have any questions, please contact Corix Utilities at 250-377-7757. 


Boil Water Advisory Lifted

posted Wednesday, May 24, 2017 at 2:00 pm

Effective immediately, the Boil Water Advisory that was issued on Monday, May 22, 2017 has been lifted.  
Water samples collected from our water system indicate that it is no longer necessary to use bottled water or other alternate sources of drinking water. We may find it necessary to increase chlorine levels for a short period of time and you may detect a stronger chlorine taste and odour. Chlorine levels will be reduced to normal operating range as soon as possible.

Corix Utilities would like to thank everyone for their cooperation and understanding during this notice. 

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly [for example:  people in apartments, rental units, nursing homes, schools, preschools, churches and businesses].  You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have any questions, please contact Corix Utilities at 250-377-7757. 


Boil Water Advisory

posted Monday, May 22, 2017 at 11:00 pm

Please be advised that Corix has issued a boil water advisory for the following subdivisions/areas:

  • Golf Ridge
  • Belmonte 
  • Visao
  • Sillaro 
  • Residences in the neighborhood of 2000 - 2028 Sun Rivers Drive

The distribution system has lost pressure and there is potential for contamination of the water supply. Disease-causing organisms [bacteria, viruses or parasites] may have entered the distribution system; these organisms can cause symptoms such as diarrhea, abdominal cramps, headaches, nausea, vomiting or other symptoms. Boiling the water kills these organisms. People with weakened or undeveloped immune systems are most at risk [this includes: elderly people, pregnant women and their unborn, very young children [under 2], people with AIDS, cancer, diabetes or kidney disease and people being treated with immuno-suppressing medications].

Water users are advised to bring all water to a rolling boil for at least one minute and let it cool before using it or, use bottled water. Boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice. We will inform you when you no longer need to boil your water. 

The public will be notified when conditions change. We appreciate your cooperation and patience during this time. If you have any questions, please contact Corix Utilities at 250-377-7757. 


Service Advisory

posted Thursday, April 27, 2017

Please be advised, residences in the Sagewood and Fairways neighborhoods will have a domestic water service disruption on Wednesday May 3, 2017 after 9:30 a.m.

The service disruption is to facilitate final repairs from the water main break that took place on February 2, 2017.  It is anticipated that the disruption will be four (4) hours, with full restoration expected by 1:30 p.m.

Please take the necessary precautions to be prepared for a four (4) hour service disruption, such as storing extra water in clean, disinfected containers for drinking water and cooking purposes, as well as extra water for cleaning and toilet flushing.

If you have any questions or concerns please contact our local office at 250.377.7757 or at  customercare@corix.com  


Low/No Water Pressure

posted Friday, February 2, 2017 at 6:00 am
The watermain break has been repaired and service has been fully restored as of approx 5:15am. Residents in the Sagewood and Fairways neighbourhoods may experience air in their water line and should run a water tap until all air has vacated the water line. Thank you for your patience while we worked to restore water service.

posted Thursday, February 2, 2017 at 4:45 pm
Corix crews continue to investigate and repair the watermain break that is affecting Sagewood and Fairways. Please conserve water while crews undertake the repair. We apologize for the inconvenience and appreciate your patience. 

posted Thursday, February 2, 2017 at 6:54 am
We are currently experiencing either low or no water pressure at certain areas of Sun Rivers, including Sagewood and Fairways. Corix crews are on-site assessing the situation.  Please conserve water while crews undertake the repair. We apologize for the inconvenience and appreciate your patience.

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