Dear Sun Rivers Customers,
On the evening of April 8, we experienced a power outage on the Sun Rivers system. Power failed at approx. 9:00 pm and was restored in phases between 10:30 and 11:30 pm. This outage was due to a failure of one of the system’s transformers.
Restoration of power in such an incident would normally have occurred more quickly across the entire Sun Rivers system, however, current COVID-19 protocols regarding Physical Distancing for field employees required a phased approach.
A replacement transformer has been installed, and the faulty unit will be returned to the supplier for fault investigation. Corix Utilities will also conduct an internal investigation to identify the cause of this incident in order to prevent similar incidents in the future.
We thank you for your understanding and patience in this matter. For more information about Corix’s COVID-19 Response, please visit our News page or the Sun Rivers News and Service Notices page.